Privacy Policy

At M&S Creneau, Inc., we are committed to protecting your privacy, and will not share your information obtained from our site at www.opt2thrive.com.  The following is an explanation of how and why we collect and use the basic personal information we have requested from you, as well as they ways we will protect your privacy to the best of our ability.

 

Personal Information Policy

When you place an order on our site, we collect your name, e-mail address, mailing address, credit card number, and expiration date.  When you complete our Contact form on our site (www.opt2thrive.com) for updates regarding new flavors, volume discounts and to receive our future newsletter, we also may collect your basic health profile information if you actively give us such information by completing our Volunteer Questionnaire form.

The information we collect when you place an order allows us to process and fulfill your order and to notify you of your order status or contact you with any questions we have regarding your order, address, etc.  Additionally, if you choose to be added to our mailing list, we may periodically (no more than 4 times a year) notify you about new products, new flavors and special offers you may find valuable, as well as any important functionality changes to the website.  Should you decide at any time that you no longer want to receive these emails, you may opt out by emails us at sscagliola@opt2thrive.com with the word “unsubscribe” in the subject line.

By providing us with basic health and age information, you will allow us to evaluate your anonymous self-reported health status to determine additional basic product to assist others.

We may use the basis personal information we collect from you for any of the following purposes:

(1) To fulfill your requests for products;

(2) To provide you with offers;

(3) To contact you if necessary;

(4) To review site usage and operations;

(5) To address problems with the site, our business, and/or our products and services; and

(6) To protect the security or integrity of the site and our business.

Your information will not be shared with third party associates of M&S Creneau, Inc. unless required by law or to protect the rights and/or property of M&S Creneau, Inc.

M&S Creneau, Inc. does not share payment information with third parties.

 

Surveys

M&S Creneau, Inc. may periodically asks members to participate in online surveys or fill out online questionnaires concerning topics such as their experience with our products, tools and overall customer satisfaction. All surveys and questionnaires are optional and the information collected will not be associated with any user’s personal information. Information gathered will only be shared with third parties in order to improve customer satisfaction and product effectiveness. No personal information of any user will be connected to survey or questionnaire results.

 

Cookies

When you register, we gather web traffic information via “cookies.” Cookies are small pieces of digital information stored by your browser on your computer and tracks initial visits, browsing patterns on our site, returning visits, and the products ordered or viewed. Our cookies do not contain personally identifying information, but they enable us to identify you as a repeat visitor and help us personalize your opt2thrive.com experience.  You need to have cookies enabled on your computer in order to use our site.

 

How does M&S Creneau, Inc. protect customer information?

Protecting your information is very important to us.  We use the industry standard technology to protect the security of your information. We have taken certain physical, electronic, contractual and managerial steps designed to safeguard the information we collect from you. Unfortunately, no data transaction over the Internet can be guaranteed to be 100% secure.

 

Will M&S Creneau, Inc. disclose your information to outside parties?

M&S Creneau, Inc. shares information with third party intermediaries for shipping and billing purposes and with other third party intermediaries that provide a service for M&S Creneau, Inc. to help us operate our business and the site or administer activities on our behalf.  These companies do not retain personal information or share it with any other parties. These companies may include United Parcel Service, Federal Express, Visa, MasterCard, and others.

 

Our Social Media Pages & User Blogs

Our program provides support through social media pages and our blog.  This format gives our members the opportunity to interact with each other.  These areas are moderated to help keep inappropriate messages from being posted.  You are offered the opportunity to include your email address with your message, but you are not obligated to do so.  Please keep in mind that whenever you voluntarily disclose personal information online (whether it is on message boards, through email, on social media pages or in blogs) your information can be collected and used by others.  In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.  We cannot control the actions of any third parties.  We will not sell or share with any third parties your email address or any other personally identifying information from our social media pages or our blog.  We reserve the right to copy and post to any social media outlets through which we are engaged, any comments, pictures or other information you post on the social media pages, blogs, or elsewhere on the (www.opt2thrive.com) community website, without any further notice to you or any remuneration therefore.

 

Age Requirement

 

In order to use the Website, you must be at least 18 years of age or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age.  Please see the Terms of Use for additional information regarding this and other requirements regarding eligibility.

 

A Special Note to Parents

M&S Creneau, Inc. only allows the participation of persons 18 years and older.  Only parents can share information regarding their children and their experience with Opt2Thrive.

 

Third-Party Websites


Our site may contain links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy for any site you access through our site to make sure that you are in agreement with their policies and terms of conditions.


Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.  This policy was last modified on February 10, 2012.

 

Customer Service

M&S Creneau, Inc. welcomes your questions and comments about Opt2Thrive. Please send an email, write us or call us from Monday – Friday, 8 a.m. to 4 p.m. ET.  All calls received after hours or on weekends/holidays will be returned the following business day:

 

Corporate Office:

                                                       
M&S Creneau, Inc.
Palm Beach Gardens, FL 33410
sscagliola@opt2thrive.com
mperillo@opt2thrive.com
 

Shipping Policy

  • Orders received prior to 12 pm Eastern Time will be shipped same day.  Orders received after 12 pm Eastern time will be shipped next business day.
  • Orders will be delivered by the US Postal Service in their Flat Rate Boxes.
  • Deliveries are expected to arrive within 5 business days.

 

Return Policy

  • All pouches must be unopened and the original seals must be intact.  If they are altered or damaged in any way, we will not be able to refund your money.
  • We must be notified in writing via email prior to your mailing unused portions back.  You must use a USPS flat rate box.
  • A returned order must be received within 14 days of receipt.
  • A Credit will be issued at purchase price only and is contingent upon receipt of product that has not been altered or damaged and was purchased from our website.
  • No credit for shipping and handling charges.
  • Customer is responsible for return shipping charges.

 

Your Consent

By using our site, you consent to the foregoing website Privacy Policy and the Terms of Conditions listed below.

 

If there are any questions regarding this Privacy Policy and/or Terms of Conditions, you may contact us using the information listed above including our email addresses:  mperillo@opt2thrive.com or sscagliola@opt2thrive.com.

Thank you for visiting our website and may you always choose Opt2Thrive!

Sincerely,

Michelle Perillo, COO                                                           Sheri Scagliola, CEO

M&S Creneau, Inc.                                                             M&S Creneau, Inc.